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ITIL® 4 Specialist Business Relationship Management - Including Exam

This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL® Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.

This 3-day ITIL® 4 Business Relationship Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Business Relationship Management publication including key elements of the ITIL® 4 framework such as the ITIL® Service Value Chain model and how it is used with the ITIL® practices tocreate value.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

13 courses found

    • Delivery Format: Virtual Learning
    • Date 07-09 December, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 20-22 January, 2027 | 12:00 AM to 12:00 AM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 20-22 January, 2027 | 12:00 AM to 12:00 AM
    • Location: Virtual (Arabian St)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 28-30 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 28-30 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 08-10 June, 2027 | 9:00 AM to 4:30 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 08-10 June, 2027 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 21-23 July, 2027 | 12:00 AM to 12:00 AM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 July, 2027 | 12:00 AM to 12:00 AM
    • Location: Virtual (Arabian St)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 28-30 September, 2027 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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